Terms and GDPR

Products: Panels cut to size with and without cat flaps installed

If ordered before 12 O'Clock then we will aim to cut and dispatch your panel on the same day. If ordered after 12 O'Clock then we will dispatch on the next working day. We will always aim to use a 48 hour courier service.

If for some reason you are unhappy with your purchase, please return within 14 days in the original packing. Return to PetPanel, 64 Bryn Road, Waunarlwydd, Swansea, SA5 4RB.

Buyer is responsible for return delivery cost.

We will not accept the return if the protective film has been removed.

Faulty cat flaps outside of the 14 day return period

If your cat flap ceases to work after the 14 day return period then please contact the manufacture of the cat flap and claim a replacement under warranty. A warranty will be issued with every order.

UK Mainland Delivery

If an order is placed outside the UK mainland, we reserve the right to cancel and refund.


We retain your data and purchase history for our accounting and in the event of a return. If you would like to see or delete the data at any time, please contact us through the enquiry form.

We never use data for marketing purposes or never pass data to a third party.